Terms of Service

Last Updated: June 2025

1. Introduction

Welcome to Artsibyl! These Terms of Service ("Terms") explain how you can use our website at www.artsibyl.com. Artsibyl ("we," "us," "our") operates from British Columbia, Canada, offering curated public domain artwork as custom prints.

By using our website or placing an order, you agree to these Terms. If you don't agree, please don't use our website.

2. Age Requirement

You must be at least 18 years old to place orders on our website. By using our site, you confirm that you meet this age requirement. This ensures you can legally enter into contracts and helps us comply with international data protection laws.

3. How Our Service Works

Here's what happens when you order from us:

1. You select artwork from our curated collection of public domain pieces
2. We use AI technology to enhance the image to 300 DPI for optimal print quality
3. You choose your print size and options
4. You pay securely through Stripe
5. We send your order to Gelato, our print-on-demand partner
6. Gelato prints your order at their facility nearest to you
7. Your print is shipped directly to your address

Important: We curate the artwork and handle customer service, but we don't physically print or ship products ourselves. Orders typically arrive within 7-10 business days total.

About Our AI Enhancement Process

To ensure the best print quality at larger sizes, we use AI technology to enhance and upscale public domain artwork to 300 DPI. This process:

• Allows us to offer larger print sizes than the original artwork would permit
• Generally produces excellent results while preserving the artwork's character
• May occasionally introduce minor variations from the original
• Is one reason we offer our satisfaction guarantee - if you're not happy with how the AI enhancement turned out, we'll make it right

4. Orders and Payment

Pricing

• Prices are displayed in your selected currency (USD, CAD, EUR, AUD, GBP, or CNY)
• Product prices vary based on your shipping destination due to local printing costs
• You can change currency and shipping country using the dropdown menus
• If your shipping address doesn't match your selected country, we'll notify you to update it for accurate pricing
• We reserve the right to change prices at any time (but not for orders already placed)

Payment

• Payment is processed securely by Stripe
• We never see or store your payment card information
• Orders are processed once payment is confirmed
• You're responsible for any applicable taxes in your location

Order Confirmation

After you place an order:

• You'll receive an email confirmation once we've created your order in Gelato's system
• You'll receive another email with tracking information once your order ships
• Please review your confirmation carefully and contact us immediately if anything is incorrect

5. Shipping and Delivery

• Shipping costs are calculated based on your location and selected shipping method
• Delivery times vary by location (typically 7-10 business days total)
• We're not responsible for delays due to customs, weather, or carrier issues
• You're responsible for any customs duties or import taxes

6. Returns and Refunds

Your satisfaction is our priority. While each print is custom-made for you, we understand that sometimes things don't meet expectations - whether due to personal preference, the AI enhancement process, or other factors. We offer a reasonable return policy to ensure you're happy with your purchase. Please see our Refund Policy for complete details.

7. Intellectual Property

Public Domain Artwork

All artwork in our collection is verified to be in the public domain. This means the original copyrights have expired and the works are free for anyone to use.

Our Content

While the artwork is public domain, the following remain our property:

• Our website design and functionality
• Product descriptions and educational content
• Our curated collections and organization
• The Artsibyl name, logo, and branding
• Our AI-enhanced versions of the artwork (though the underlying art remains public domain)

8. Acceptable Use

When using our website, you agree NOT to:

• Use it for any illegal purpose
• Attempt to hack, damage, or interfere with our site
• Copy our website content or design
• Place fraudulent orders
• Resell our products claiming them as your own work
• Violate any applicable laws or regulations

9. Third-Party Services

We work with trusted partners to provide our service:

• Stripe handles payment processing
• Gelato prints and ships your orders
• Render hosts our database

These services have their own terms and privacy policies. We're not responsible for their actions, though we'll work with you to resolve any issues.

10. Disclaimers and Limitations

No Warranties: We provide our service "as is" without warranties of any kind. While we strive for quality, we can't guarantee that our service will always be available or error-free.

Limitation of Liability: To the maximum extent permitted by law, our liability to you is limited to the amount you paid for your order. We're not liable for indirect, consequential, or punitive damages.

Print Quality: While our AI enhancement process generally produces excellent results, variations in how artwork appears when enhanced and printed are possible. Colors may also appear different on screen versus in print due to monitor settings and printing processes. These variations are normal, though we'll work with you if you're unsatisfied with the results.

11. Indemnification

You agree to protect us from any claims or damages arising from your use of our website or violation of these Terms.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Changes to Terms

We may update these Terms occasionally. We'll post changes on this page and update the "Last Updated" date. Continued use of our site after changes means you accept the new Terms.

14. Termination

We reserve the right to refuse service or terminate accounts that violate these Terms or for any other reason at our discretion.

15. Governing Law

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved in the courts of British Columbia, Canada, though we prefer to resolve issues directly with you first.

16. Contact Us

Questions about these Terms? We're here to help:

• Email: contact@artsibyl.com
• Response time: Usually within 24 hours

Thank you for choosing Artsibyl to bring beautiful art into your space!

Privacy Policy

Last Updated: June 2025

Introduction

This Privacy Policy explains how Artsibyl ("we," "us," "our") handles your personal information when you use our website at www.artsibyl.com. We believe in keeping things simple and respecting your privacy.

What We Collect and Why

When You Place an Order

We collect only what's necessary to fulfill your order:

• Your name – So we know who the order is for
• Email address – To send order confirmations and shipping updates
• Shipping address – To deliver your print
• Order details – What you ordered, when, and order numbers for customer service

What We DON'T Collect

• Payment card details (handled directly by Stripe)
• Social media information
• Browsing history or tracking data
• Unnecessary personal information

How We Use Your Information

We use your information only to:

• Process and fulfill your order
• Send order confirmations and shipping notifications
• Respond to customer service requests
• Comply with legal obligations (like tax records)

Note: We only send emails related to your orders. We don't send marketing emails unless you specifically ask to receive them.

Who We Share With

We only share your information with services essential to fulfilling your order:

• Stripe – Processes payments securely (we never see your card details)
• Gelato – Our print partner who produces and ships your order
• Render – Our secure web hosting provider

We never sell your data to anyone.

How Long We Keep Your Data

• Order records: We're required to keep these for tax purposes
• Customer service emails: As needed to support you
• You can request deletion of non-essential data anytime by emailing us

Your Privacy Rights

You have the right to:

• Access – Request a copy of your personal data
• Correct – Update incorrect information
• Delete – Request removal of your data (except what we legally must keep)
• Object – Opt out of any marketing (though we don't send marketing unless you ask)

To exercise any of these rights, email us at contact@artsibyl.com.

Cookies

We use only essential cookies required for the website to function properly, such as maintaining your shopping cart. We don't use tracking, advertising, or analytics cookies. You can disable cookies in your browser, but this may affect your ability to place orders.

Security

We take reasonable measures to protect your information:

• Secure HTTPS connection on our website
• Trusted third-party services for payments and hosting
• Limited access to personal data within our organization

International Orders

We're based in Canada but ship worldwide. When you order from outside Canada, your information may be transferred internationally to fulfill your order. We only work with services that provide appropriate data protection.

Age Requirement

Our website is for adults only. You must be at least 18 years old to place orders. We don't knowingly collect information from anyone under 18.

Changes to This Policy

We may update this policy occasionally. We'll notify you of significant changes via email or a notice on our website.

Contact Us

Questions about privacy? We're here to help:

• Email: contact@artsibyl.com
• Response time: Usually within 24 hours

Thank you for trusting us with your information. We take that responsibility seriously.

Refund Policy

Your satisfaction is our priority! We understand that buying art online can be challenging, and sometimes a print doesn't meet your expectations. We want you to be happy with your purchase.

Our Satisfaction Guarantee

If you're not satisfied with your order for any reason, contact us within 30 days of delivery. This includes:

• The print doesn't look as expected
• You're unhappy with how our AI enhancement affected the artwork
• Colors are different than you anticipated
• You simply changed your mind
• Any quality issues or defects

Quality Issues (Always Covered)

We'll always provide a free replacement or full refund for:

• Printing defects or poor print quality
• Damage during shipping
• Wrong item or size shipped
• Significant issues with the AI enhancement that detract from the artwork

Change of Mind Returns

We accept returns even if you simply change your mind, with these reasonable limits:

• Contact us within 30 days of delivery
• We typically offer one courtesy return per customer
• For your first order, we're especially flexible - we want you to feel confident ordering from us
• Return shipping costs may apply for change-of-mind returns

About AI Enhancement

We use AI technology to upscale artwork to 300 DPI for optimal print quality. While this usually produces excellent results, we understand that:

• Some artistic styles may be affected differently by AI enhancement
• Personal preferences vary on how enhanced images should look
• If you're unhappy with the AI enhancement, we'll work with you to find a solution

How to Request a Return or Refund

1. Email us at contact@artsibyl.com within 30 days of delivery
2. Include your order number and reason for the return
3. For quality issues, please include photos
4. We'll respond within 24 hours with next steps

Resolution Options

Depending on the situation, we may offer:

• A replacement print
• A full or partial refund
• A credit for a future order
• Other solutions to ensure your satisfaction

Processing Refunds

When a refund is approved:

• We'll process it within 5 business days
• Funds return to your original payment method
• Your bank may take 5-10 additional days to show the credit

Ordering Mistakes

If you realize you've made an error (wrong size, shipping address, etc.):

• Contact us immediately - if we catch it before printing, we can fix it
• Once printed, we'll work with you to find a fair solution

Lost or Stolen Packages

If tracking shows your package was delivered but you didn't receive it:

• Check with neighbors and building management
• Contact the shipping carrier with your tracking number
• We'll provide delivery confirmation details to help your investigation
• While we can't automatically refund delivered packages, we'll work with you to find a resolution

Our Promise

We're a small business that cares about our customers. If you have any concerns about your order, please reach out. We'll do our best to make it right and ensure you have a positive experience with Artsibyl.

Questions?

Email us at contact@artsibyl.com – we typically respond within 24 hours and genuinely want you to be happy with your purchase.

Copyright Notice

About Our Artwork

All artwork on Artsibyl comes from public domain sources – masterpieces whose copyrights have expired and are free for everyone to enjoy. We carefully verify each piece's public domain status before adding it to our collection. These timeless works of art belong to humanity's shared cultural heritage.

To provide the best print quality, we use AI technology to enhance and upscale these public domain images to 300 DPI. While the original artworks remain in the public domain, our enhanced versions represent our interpretation and processing of these classic works.

What We Own

While the original artworks are in the public domain, the following elements are protected by Artsibyl's copyright:

• Our curated collections and the way we organize artwork
• Product descriptions and educational content we create
• Our website design, layout, and functionality
• Marketing materials and brand elements
• The specific AI-enhanced versions of the artwork we create (though the underlying art remains public domain)

You may not copy, reproduce, or redistribute these elements without our written permission. Our website may contain our service marks or trademarks in the form of words, graphics, and logos.

Using Our Website

Your use of our website does not grant you any ownership rights to our content or any license to use our trademarks or service marks.

Protecting Copyright

We respect intellectual property rights and expect our users to do the same. If you believe any artwork on our site shouldn't be in the public domain or infringes on existing copyrights, please contact us immediately at contact@artsibyl.com with:

• The specific artwork in question
• Your copyright claim or concern
• Supporting documentation if available

We will investigate all claims promptly and remove any content that doesn't belong in the public domain.

Contact Us

For any copyright-related questions or concerns, email us at contact@artsibyl.com

Copyright © Artsibyl 2025. All Rights Reserved.